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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Syneesia
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Message 1 of 2
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HP Smart Tank 500 Alert Icon and Power Button Blinking after being turned on.

HP Recommended
Smart Tank 500 All-in-one
Microsoft Windows 10 (64-bit)

After being turned on the printerhead stays on the left side while the alert icon and power button continuously blinks. During this time, the printer cannot be used. My computer also cannot detect the device as well as HP smart app asks for a software update. When i try to press the resume button, the red light above it lights shortly but then becomes unresponsive all together and does not affect or remove the error icon. 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Syneesia

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app

Click here to download.

 

Update the printer firmware

Refer this HP document for the steps:- Click here

 

Refer this HP document to fix carriage jam issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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