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‎12-28-2024 11:53 AM

HP Recommended

I have just purchased a new HP 5100 Smart Tank 5100 series printer.

 

I have unpacked and followed the set up, including filling the ink, installing the printheads, paper etc.

I have an issue where the printhead is stuck at the left hand side of the printer and have a flashing 'k' and ink symbol on the display.

I have attempted all of the recommended troubleshooting tips and spent a number of hours but without success.

Is there a way to resolve this issue or do l have a faulty printer that l need to return?

Any help or advice would be much appreciate.

 

Any help would be

 

 

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