HP Smart Tank 530 cartridge issue

[Mai-Li]

HP Smart Tank 530 wouldn't print because "replace cartridge" but all cartridges are full. I checked the print head, it seems to be half full as well. I have had this piece of art for less than 6 months, printed a little over a pack of paper (500 sheets) and I have run the HP app scan thing 3 times and it says "no problem to fix", then I can print 1 page no problem and then I get "replace cartridge" problem again. Besides taking it back to the shop as faulty what can I do, I don't have an hour to fix the problem every time I need to print. Thanks.

[Echo_Lake · Accepted solution]

@Mai-Li

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from this HP YouTube Video: Fix Cartridges Missing Error | HP Smart Tank 500 and 600 Printer Series | @HPSupport - YouTube also Print head Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps!              
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