HP Smart Tank 530

[Jouput]

Printing jobs are a disaster.  Printer stops halfway through, restarts, or simply does not continue.  It constantly gives me messages about page size being incorrect or having to install cartridges properly.  Simply cannot get a full print job done!

[Raj_05]

Hi @Jouput,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing multiple issues with your HP Smart Tank 530, including printing interruptions, error messages about page size, and cartridge-related issues. Let's try a few steps to address these problems.

Check Paper Settings:

• Ensure the paper size settings in the print dialog match the actual paper size in the printer tray. Mismatched settings can cause the printer to stop or give an error.
• Go to your printer settings on your computer, select the correct paper size (e.g., A4 or Letter), and apply changes before sending the print job.

Check Cartridges Installation:

• Remove and reinstall cartridges: Open the printer, remove the ink cartridges, and make sure they’re seated properly when you reinstall them.
• Clean the ink cartridge contacts using a lint-free cloth to ensure they are free from dust or ink buildup.

Reset the Printer:

• Turn off the printer and disconnect it from the power source for about 60 seconds.
• After reconnecting, power it back on and check if the issue persists.

Update Printer Firmware:

• Go to the HP website and check for any available firmware updates for your Smart Tank 530. An outdated firmware version could cause print job issues.

Check for Paper Jams or Blockages:

• Open the printer, check for any paper jams or pieces of paper that might be stuck inside, and remove them carefully.
• Ensure the paper tray is not overfilled and the paper is aligned properly.

Reinstall HP Smart Software:

• Uninstall the HP Smart software on your computer, restart, and reinstall the latest version from the HP website. This can resolve software-related errors during print jobs.

Check Connectivity (for Wireless Printing):

• If you're printing over Wi-Fi, ensure that your printer and computer are on the same network and that the Wi-Fi connection is stable. You might want to try a USB connection to rule out network-related issues.

Clear the Print Queue:

• Go to your computer's printer settings and check if there are any stuck print jobs in the queue. Clear them and try printing again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support