HP Smart Tank 6000 printer freezes up

[CVartanian]

HP Smart Tank 6000 printer freezes up and won't shut down unless I unplug it.  

[Raj_05]

Hi @CVartanian,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Smart Tank 6000 printer is experiencing some technical issues. Here are a few steps you can try to troubleshoot the problem.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Try turning off the printer, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on again.
• Update Firmware: Ensure that your printer has the latest firmware installed. HP often releases firmware updates to address known issues and improve performance.
• Check for Paper Jams or Obstructions: Make sure there are no paper jams or foreign objects obstructing the printer's mechanisms. Even a small piece of paper stuck inside can cause the printer to malfunction.
• Reset the Printer: Many printers have a reset option in their settings menu. Look for this option in your printer's user manual and try resetting the printer to its default settings.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupted drivers can cause communication errors between the printer and your computer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support