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‎02-14-2023 11:49 PM - edited ‎02-15-2023 01:17 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

The control panel on my HP Smart Tank 615 remains dark . and i have problem in printhead and i can't make any think becaus i can't see any in display

Category:
1 REPLY 1

‎02-27-2023 05:57 PM

HP Recommended

Hi @mohamed87,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Are you referring to the printer display screen?

 

Let us try these steps:

 

Reset the printer

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

 

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer. 

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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