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I installed HP Smart Tank Plus 570 with new desktop 6 months ago. Keep getting repeated error message ''Remove and reinstall the indicated cartridge, making sure it is correctly installed''. After removing and reinstalling the cartridges, prints perfectly for several days, and then the problem reoccurs. 

1 REPLY 1
HP Recommended

@MWhit1

 

Welcome to the HP support community.

 

Remove, inspect, and then reseat the printheads

  1. Turn on the printer.

  2. Make sure plain paper is loaded in the input tray.

  3. Make sure all ink tanks are at least half full.

  4. Open the front door, and then open the printhead access door.

    Opening the front door and the printhead access door

  5. Wait until the carriage stops moving before you continue.

  6. Make sure the printhead carriage latch is closed.

    • If the printhead latch is closed, continue with these steps.

    • If the printhead latch is open, push down on the latch to close it, close the front door, and then try to print. If the error persists, continue with these steps.

  7. Push down on the carriage latch to unlock it.

    Opening the carriage latch

  8. Press down on the printhead to release it, pull it out of its slot, and then set it aside on a protected surface, such as a sheet of paper.

       CAUTION: 

    To prevent ink from leaking or transferring, hold the printhead by the sides and keep the printhead upright at all times.

    Removing the printhead from its slot

  9. Make sure the plugs on top of the printhead have been removed.

    Removing the printhead plugs

  10. Make sure the tape from the printhead contacts has been removed.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

    Removing the tape

  11. Slide the printhead at a slight upward angle into its slot, and then push up on the printhead until it snaps into place.

    Returning the printhead to its slot

  12. Repeat the previous steps for the other printhead, only if indicated by the Printhead icon or error message.

  13. Close the carriage latch by pushing it down until it locks into place.

    Closing the carriage latch

  14. Close the front door.

    Closing the front door

  15. Align the printheads.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.