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‎10-08-2024 06:35 AM

HP Recommended

Just bought the HP Smart Tank Plus 651 yesterday, Printer keeps giving error code OXB80585EA. I've done the printer updates as requested by the app. I've also done a hard reset on the printer. Any ideas what this error code may be? Would like to get this fixed. Should I Return it and get a  different brand printer

Category:
1 REPLY 1

‎10-09-2024 09:31 AM

HP Recommended

Hi @kettle92 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Let's try a hard reset first. Please unplug the power cable from the back of the printer and reconnect it after 5 minutes. Ensure that the printer is connected directly to a wall outlet.

 

You may also try this document :  Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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