HP Smart app sign in will not stop loading. "Thanks for your patience."

[chucker27]

I've seen this issue discussed on multiple threads but have yet to see a solution offered by HP other than "uninstall/reinstall HP Smart" (which does not solve the issue).  Printer FW is up to date, HP Smart up to date, but cannot get beyond the sign in on HP Smart.  Why all printer functionality is stuck behind a user login defies reason.

Thank you for your prompt attention to this matter.

[Kumar0307]

@chucker27, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the HP Smart app to print from your Mac. If you have already tried reinstalling the app and it did not help, there are 2 options.

Note: Make sure you download the app from the App Store.

You may use the AirPrint option to print from your Mac or reach out to the HP Technical Support team in your region for further assistance with the app log in.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Click here to know how to use AirPrint to print.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[chucker27]

Thank you for the response.  I have uninstalled/reinstalled the app several times and verified that I am running the most up to date FW on the printer.  I am able to use AirPrint to print documents but scanning via MacOS print/scan dialog is inconsistent.  I would like to be able to perform two-sided, multipage scans using the HP Smart App as my work frequently requires it (it is the sole reason for buying this particular printer/scanner).

Why is the HP Smart App hanging after the sign in prompt?  

[Kumar0307]

@chucker27

I understand you are able to print using AirPrint but would like to scan using the HP Smart app.

Use the HP Easy Start app from the App Store to scan and check if that helps.

If it does not, as we have tried all the steps, please reach out to the HP Technical Support team in your region for further assistance.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.