HP Smart does not let me select word or excel documents to print, only pdf files

[ArdeeBee1]

Since installing the HP Smart app, I have not been able to select word or excel documents to print.  When I select the print documents tab, and navigate to the folder my documents are in, the only document types that it is letting me select are *.pdf or All Files (*.pdf)

Thanks in advance for any help

[Jay_G24]

Hi @ArdeeBee1,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to print excel and word

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from the windows store 

Hope this helps! Keep me posted. 

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