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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Smart notifications

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03-23-2018 12:46 PM
I just installed the software for the Envy 7155 and i keep getting notifications pop up. I keep getting them every few seconds and they wont stop. The tellme to click here for information and the HP Smart window isnt showing anything nor is it making it go away. Please help as it seems there is an issue with pop ups.
03-23-2018 12:53 PM
So it appears if you dont have photo paper in the printer the pop ups wont stop. Seems a little strange that you have to keep photo paper in the printer in order for this to stop. May want to look into that HP.
03-23-2018 01:00 PM
I can offer the following methods / ideas to control notifications that "bug your trip".
- Read through the list > If you like, start with those items related to the Printer / Printing.
- If you have it installed, please do Uninstall the HP Update - the program is retired.
Notifications - Stop the Onslaught
Method - Switch off Notifications (Windows 10)
Settings > System > Notifications and actions >
Under Notifications, set the following to OFF
- Get notifications from apps and other senders
- Get tips, tricks, and suggestions as you use Windows
Method - Switch off Selected Notifications (Windows 10)
Settings > System > Notifications and actions >
Under Notifications
Switch ON Get notifications from apps and other senders
Scroll down to the list of "apps" > switch on / off each application
Optional:
Switch OFF Show me the Windows Welcome experience...
Switch OFF Get tips, tricks, and suggestions as you use Windows
Method - Printer Notifications (Recent versions of Windows)
Control Panel > icon view > Devices and Printers >
Left-Click one time on Printer > (top ribbon) Print Server Properties >
Tab Advanced > UNCHECK the following
- Show informational notifications for local printers
- Show informational notifications for network printers
OK
Method - Printer Notifications – Device Manager
Paraphrased from a Solution Contributed by Bob_Headrick
Control Panel > icon view > Devices and Printers
Right-Click on your printer >
Printer Properties > Ports > Uncheck "Enable bidirectional support" >
Apply > OK
Relevant Thread: New HP 7855 - How can I turn off the printer notifications
Method - Disable ScanToPCActivationApp in Startup (Windows 10)
Paraphrased from a Solution Contributed by DavidPK
- Right-Click an empty area of the Taskbar and select Task Manager
- In the Task Manager window, click on 'More details' near the bottom left
- Select tab Start-up > Left-Click the entry ScanToPCActivationApp to highlight
- Click the 'Disable' button in the bottom right of the window.
- Close Task Manager (and other programs) > Restart the notebook and log in
Method - Switch OFF ScanToPCActivationApp Notification
- Windows key > Settings> Personalization (Background, lock screen, colors
- TaskBar > Scroll down to Notification Area > Select which icons appear on the taskbar
- Set OFF Always show all icons in the notification area (Allows notifications to be edited)
- Scroll down
- SwitchOFF ScanToPCActivationApp
- If desired, Set ON Always show all icons in the notification area
Method - Stop Notification pop-ups when invoking the product
Contributed by krzemien : Thread: PDF Complete continuous prompts
Synopsis
Avoid use of offending software by ensuring the product is not called unless it is deliberately opened.
For example, avoid program pop-ups issued from built-in / factory installed PDF:
- Set PDF (Reader) default to a product OTHER than the offending program
How to Change the Default PDF Reader in Windows 10
Recent Versions of Windows - Notifications
5 Distracting Desktop Notifications & How to Turn Them Off [Windows]
How to Disable Notifications from the Windows 7 Action Center
Pop-Up Messages - HP Updates
Reference Document
Excerpted:
HP Update, also known as the HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.
HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.
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