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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
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Welcome to the HP Community --
The HPSA app might not be able to discern whether or how to install printer firmware --
What?
HPSA is not always to best tool for installing firmware updates on the printer.
How-to
Update the firmware on an HP printer
Manual Update - General Information
Open your printer's Product Home - Printers
Open Category Software & Drivers
If necessary change the Operating System / version
Use "Open all" (or similar) to open the list the available software
Scroll down -- Look for -- and If found,
Open the sub-category for Firmware
Open that section > Look for a listed Firmware Update > If found, open the Details
Check whether the version of the current firmware is newer than the version installed on the printer.
If the installation package version is newer, then you can download the package to your computer and install the firmware for your printer.
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
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