HP T650 não imprime folhas grandes

[JeffersonWu]

Olá, temos uma plotter T650

imprimo as folhas normalmente  até o tamanho de 1188x841mm
Porém, quando preciso imprimir uma folha de 1667x841mm a impressão acontece normalmente até certo ponto, depois disso a impressora simplesmente descaarrega o papel até a medida de 1667mm, porém a impressão efetivamente para em algum momento aleatório resultando em um papel de 1667x841mm cortado porém só impresso 500mm.
Não consigo entender o que está acontecendo e nem o q fazer para plotar a prancha.

Att. Jefferson Wu

[Raj_05]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

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Thank you for your understanding.

Regards

[JeffersonWu]

TRANSLATE REPOST
Hello, we have a T650 plotter.

I normally print sheets up to the size of 1188x841mm. However, when I need to print a sheet of 1667x841mm, the printing happens normally up to a certain point. After that, the printer simply feeds the paper up to the 1667mm mark, but the significant printing stops at some point, resulting in a 1667x841mm sheet that is cut but only printed for 500mm. I can't understand what's happening or what to do to plot the full sheet.

Best regards,
Jefferson Wu