HP TANGO X

[H8U]

I absolutely loathe HP after this experience. I got what turned out to be a defective TANGO X printer. I purchased online through the Apple store. It came after many weeks since it was on backorder. It arrived March 2022 and within 2 months the printer was wonky and not working properly. I am a fairly tech savvy person so I attempted all the right channels for troubleshooting. After many emails, calls and troubleshooting hours  (via screen sharing)  I finally got the ok to send it back to HP. I wait months. I finally get it a few weeks ago MARCH 2023. And they forget to add the plug. I ask HP if they can overnight it for fastest delivery so I can get it sooner and not wait the 10 days which felt like an added insult to injury. They say no, must wait 7-10 days. So this was the last straw. I requested a refund instead of waiting another 10 days for them to mail me a plug. They tell me to call APPLE since my warranty is a few days from expiring and I will be "pro-rated" a refund. I call Apple and they can't help. Each call, each touchpoint is at least an hour often 2, of my day. Added up those hours devoted to trying to sort out this problem adds up to WAY more than the $249 I spent on this printer. Which now I hear has been discontinued. The only positive in all this is I have found a new calling. And it starts here and now. I hope HP goes bankrupt. It's coming soon, I know it. There's only so long you can get away with this kind of behavior. I am very patient person. I will be cheering when HP goes down. 

[Raj_05]

Hi @H8U,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support