HP Tango Quality

[jillocw16]

Hello,

I purchased my HP Tango printer in November/December 2018 and the quality of the printing has been terrible with images and text from online sources.  It is blurry and there is no crispness in the image or text whatsoever (photo 1).  I have tried alligning the cartridges, troubleshooting, etc.  I don't know what else to do.  But when it prints my Printer Information Page, the text is legible and sharp (photo 2).

Any help would be greatly appreciated.
Thank you,

Jill

[atharva_gp]

@jillocw16,

Thanks for reaching out to the HP Support community!

Let's try these steps: 

Step 1: Use genuine HP ink cartridges

Step 2: Check the estimated ink levels

• Open HP Smart (Using the HP Smart App (Windows 10), and then select HP Tango to check the ink levels
• Replace any low or empty ink cartridges

Step 3: Clean the ink cartridges

• From HP Smart, use an automated tool to clean the ink cartridges.

• Open HP Smart, and then select HP Tango, if it is not already selected.

• Click Printer Settings.

• Under Utility, click Print Quality Tools.

• Click Clean Printheads.

  After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.

• Examine the print quality on the Print Quality Diagnostic report.

  • If the print quality is acceptable, click Done in the app. You can stop troubleshooting.

  • If the print quality is unacceptable, click Level 2 Cleaning in the app to perform the next level of cleaning.

  • Proceed up to 3 levels of cleaning if the quality is unsatisfactory

• If the issue persists, proceed to the next step

Step 4: Manually clean the area around the ink nozzles

• Refer to step 11 from this document
• Try printing again
• If the issue persists, proceed to the next step.

Step 5: Update the printer firmware.

• Refer to this link to update the printer firmware.
• Try printing again

Let me know if this information helps. 

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