HP Tango X Does not Recognize Black Ink Cartridge

[MichelleEM]

I've used this printer a grand total of four times before I got an error message indicating that the print cartridge was out of ink (at least I thought that's what the flashing amber light meant). I bought a new cartridge, installed it correctly and the amber light is still flashing (thus no printing). I have followed every single step I've found in the HP troubleshooting guides (pressing "I" button - nothing prints, cleaning, turning off and on, unplugging from wall, etc., etc.), but regardless, nothing fixes it, thus I cannot use the printer. Despite only using the printer a handful of times, it's out of warranty because I bought it last year, and rarely use it. Is there anyway to fix this or should I just dump this printer after virtually no usage along with my new pricey ink cartridge? My neighbor's getting sick of printing things for me :). Thank you for any help you can provide. 

[Kumar0307]

@MichelleEM, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this issue. 

The large bar flashing Amber means the printer has failed. Kindly refer to this document - Blinking Lights

Perform the steps mentioned.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SofiaML]

Hi community!

The information in the following links and video may also help:

HP Tango Printers - Black Ink Not Printing, Other Print Quality Issues

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

SofiaML
HP Support Community