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‎05-06-2020 05:11 PM

HP Recommended
Product: HP Tango X
Operating System: Microsoft Windows 10 (64-bit)

HP Tango X will not load or spool paper.  I put one sheet in, many sheets in, doesn't matter.  It thinks there's a paper jam, but there isn't.  I have gone through the entire troubleshooting guide and nothing works.  Resets, cleaning rollers, different paper, everything fails.

 

I bought this printer in October 2019 and have maybe used it 3-4 times and now its out of warranty.  I paid $200 for it and am willing to send it somewhere to get it fixed, but the online guides don't give that option.

Please help!

16 people had the same question
1 REPLY 1

‎05-07-2020 04:48 AM

HP Recommended

Hi,

 

Thank You for Contacting HP.

Please try the steps in the links below.

 

https://support.hp.com/us-en/product/hp-tango-series/20486540/document/c06079208

https://support.hp.com/us-en/product/hp-tango-series/20486540/document/c06079207

 

Additional steps to try :-

Cleaning the paper pick up rollers. They are rubber rollers seen inside the area where paper are placed.

Use fresh set of Plain 20 lB regular papers and check.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
1 person found this reply helpful
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