HP Tango X won't turn on

[ethan11234]

My HP Tango X will not turn on. I have tried all troubleshooting steps, aside from replacing the power cable/supply, because of the cost and uncertainty that it will work. I would like to speak with someone who can guide me through next steps. If I can't get this resolved, I don't believe I will purchase from HP again. This printer is less than 2 years old.

[Rainbow23]

Hi @ethan11234,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.
You may also refer to this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ethan11234]

Thank you. I tried this, but the printer is still not turning on. Do you have another solution?

[Rainbow23]

Hi @ethan11234,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!