HP c410 install hangs on "Configuring product"

[JN-D]

On a brand new Windows 10 64 bits install, 
Everything goes well, except an error on the Bing bar which is not supported (I ignored).
Until the last step "Configuring product" which hangs.

After a very long time, install exists with an error.

[sandytechy20]

@JN-D

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JN-D]

Hello Sandytechy20 and thanks for your reply,

Unfortunatelly this doesn't fix the problem.

For your information, the driver is correctly installed and I can use the printer normaly.

I cant use the scanner through the "HP solution center" application :

I also tryde the "HP print and scan doctor" utility. It seems that the setup cant write the config into the registry. 

Any idea ?

Regards,

[Kumar0307 · Accepted solution]

@JN-D

Install HP Smart app for scanning on the PC

Click here to download and know more about the app.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JN-D]

Hi Kumar,

Yes, I can use the scanner with this app.

Thanks,

[Kumar0307]

@JN-D

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!