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‎01-25-2025 05:33 PM

HP Recommended

https://www.youtube.com/watch?v=SuhM56wF6a8 Video painstakingly shows how to release the roller. 
I had trouble with the accessing the secondary service menu and checked out some posts on the HP forum to try and get support and found this response helpful. 
https://h30434.www3.hp.com/t5/Printer-Paper-Jams-Feed-Issues/Replacing-Pick-Up-Roller-on-CM1415/m-p/...

It was the quick press of the buttons 1,2 after each other that seemed to get the menu to show up. 

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‎01-25-2025 06:36 PM

HP Recommended

Thanks for posting this. The video did not work in my cm1415fnw but the link to that other discussion shows the correct procedure.  I love my cm1415fnw and it accepts the really cheap refilled toners unlike the newer OEM printers.  I just wish it had auto duplex.

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