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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP designjet T520
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05-14-2024
04:51 PM
- last edited on
05-14-2024
05:48 PM
by
RodrigoB
Good afternoon! I have a question for a technical specialist. When you turn on the HP designjet T520 36in plotter (serial [Personal Information Removed] serv ID:28252), an error message is reported: "One or more cartridges are damaged (Cyan). Remove and install the new cartridges." Some of the installed cartridges are non-original. The plotter worked with such a set of cartridges, but now it began to report an error, pointing to the cyan cartridge. The non-original cyan cartridge was replaced with the original one, but the error did not go away. Please inform us about the possible causes of the malfunction.
05-14-2024 04:57 PM
Ink on the contacts either on the printhead or the cartridge would be the first thing to check.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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