• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-14-2024 04:51 PM - last edited on ‎05-14-2024 05:48 PM by Retired

HP Recommended
Product: HP DesignJet T520 36-in Printer

Good afternoon! I have a question for a technical specialist. When you turn on the HP designjet T520 36in plotter (serial [Personal Information Removed] serv ID:28252), an error message is reported: "One or more cartridges are damaged (Cyan). Remove and install the new cartridges." Some of the installed cartridges are non-original. The plotter worked with such a set of cartridges, but now it began to report an error, pointing to the cyan cartridge. The non-original cyan cartridge was replaced with the original one, but the error did not go away. Please inform us about the possible causes of the malfunction.

Category:
1 person had the same question
1 REPLY 1

‎05-14-2024 04:57 PM

HP Recommended

Ink on the contacts either on the printhead or the cartridge would be the first thing to check.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.