HP ePRINT & Jet Advantage printer Problem

[PanamaSteve100]

I only use an HP Desk Jet 1510 on my PC. Today, a mysterious HP ePRINT & Jet Advantage printer appeared as my Default printer making it impossible to print anything. I tried HP Print & Scan Doctor 5.2.1 and it shows this new printer as my Default printer. 

How do I Delete this non-existing HP ePRINT & Jet Advantage printer?

Thanks for any help someone can give me.

[Jay_G24 · Accepted solution]

Hi @PanamaSteve100

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Could you share an image of the printer that appeared on the screen?

 Meanwhile, try a power reset-

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

And restart your computer 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[PanamaSteve100]

Jay_G24,

Thank you for your good advice. The Reset Product worked and solved my problem. I Clicked on the Like and Clicked the Problem Solved, 

Keep up the good work!

Steven

[Jay_G24]

You're welcome 🙂

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!