HP envy 4520 carriage jam error

[Mmart513]

HP envy 4520 printer stopped mid print job today and claims there is a carriage jam. I have followed the steps to check for any such obstruction and found nothing anywhere preventing movement or any type of debris that could cause an issue. Would a factory reset help?

[Irfan_06]

Hi @Mmart513,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing a carriage jam issue with your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Power on the printer and check if the carriage moves to the center to replace the ink cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to Officejet printer carriage jam error.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Mmart513]

Sorry but no I have done all of that before, just did it all again and still nothing it claims there is a jam 

[Irfan_06]

Hi @Mmart513,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support