HP envy 5530 printer won't print word files - but WILL print pdf and jpg files

[sarahm3]

The printer was working perfectly then without any change to settings etc made by me, would no longer print word files made using Apache Open Office.

There is plenty of ink - it will print pdf and jpg files in colour or black only as per usual

Perhaps an automatic update caused this? Whatever, I need to be able to print documents so hope you can help

[asmita6658]

Hi @sarahm3

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions.  

If the issue still persists, try re-installing the office software. 

Hope this helps! Keep me posted. 

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Have a great day!