HP envy 5547 print only Black/white

[Noem1002]

Hi !

I come to you because i've got big issu with my print. I don't know if it's problem of pilot or install but she's print only in Black and White on every software (Chrome, Office, Paint...). I've got Surface Pro 6. 

Thank you !

[Riddle_Decipher]

@Noem1002 Could you check if the photocopy or the copier is working fine?

Meanwhile, Try using HP Smart to print from, refer to the document HP Printers - Install and Use the HP Smart App (Windows 10) for help.

Are you able to make photocopies in color? If yes, follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

If no, follow the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Noem1002]

Thanks for your response ! 

I did must unistall entirely the pilote with W10 restart etc (ccleaner) and install again.

Thank you again !

[Riddle_Decipher]

@Noem1002 Does that mean the issue is now resolved? Just to confirm?

If yes, and If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.