HP envy 6000 Printing Blank Sheets

[Chicco68]

The printer has been printing blank sheets for a while now, but the test prints are perfect

[A_Gayathri]

Hi @Chicco68,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

May I know HP Envy 6000 or HP ENVY 4520 All-In-One Printer

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Chicco68]

My printer is HP Envy 6000 All-In-One Printer

[A_Gayathri]

Hi @Chicco68,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 6000 printing blank sheets issue while the test prints are perfect, here are some steps to troubleshoot:

Check the Print Settings:

• Ensure the correct paper size, type, and print quality settings are selected.
• Check if the printer is set to print in grayscale or a different color mode that may affect the output.

Clean the Printhead:

• Sometimes, the printhead needs cleaning even if the test prints are fine.
• Use the printer's maintenance menu to clean the printhead. You may need to perform the cleaning process multiple times.

Update Printer Drivers:

• Ensure you have the latest drivers installed for your printer. Visit the HP support website to download and install the latest drivers for the HP Envy 6000.

Check the Ink Levels:

• Ensure the ink cartridges are not empty or low on ink. Replace any cartridges that are running low.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Print from Different Applications:

• Try printing from different applications to see if the issue persists across all of them. This can help identify if the problem is application-specific.

For your HP ENVY 4520 All-In-One Printer with the same issue, you can follow similar troubleshooting steps as outlined above. Additionally, you can try these specific steps for the ENVY 4520:
 

Perform a Hard Reset:

• Turn off the printer, unplug it from the power source, wait for 60 seconds, then plug it back in and turn it on.

Print Diagnostic Report:

• Access the printer's menu and print a diagnostic report to check for any errors or issues with the printer.

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure the printer's firmware is up to date by checking for updates on the HP support website.

Refer to this document: HP ENVY 4520 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Chicco68]

HP ENVY 6000 all in one

[A_Gayathri]

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