HP envy 6000 printer is possessed

[Bill98502]

Windows 11

A few days ago I reset my HP Envy 6000 to a new wifi address. It seemed ok, the new wifi showed up on HP Smart.  But when I tried to print a WORD document, multiple pages of gibberish spewed out (computer symbols,  junk, etc.).  I tried to install a new driver, may have succeeded? Now when I try to print, the printer simply feeds all blank pages until it empties out the supply.  What should I do to fix dilemma. 

[Max3Aj · Accepted solution]

@Bill98502, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
This sounds like a driver or communication issue between your HP ENVY 6065e and Windows 11, especially after the Wi-Fi reset and driver reinstallation. Let’s walk through the most effective steps to fix this blank page/gibberish printing issue:

Uninstall the Printer Completely

Let’s wipe any corrupt or conflicting drivers first:

• Open Settings > Bluetooth & devices > Printers & scanners.
• Click your HP ENVY 6065e > Remove device.
• Then go to Control Panel > Programs > Uninstall a program, and remove HP Smart and HP driver software if listed.

Restart and Clean Up Leftovers

• Restart your PC after uninstalling.
• Go to this folder and delete contents:
  C:\Windows\System32\spool\PRINTERS
  (You may need admin rights. This clears stuck print jobs.)

Reinstall Correct HP Software

Download and install the Full Driver and Software Package for your printer:

• 🔗 HP ENVY 6065e – Software & Drivers for Windows 11.
• Download “HP Easy Start Printer Setup Software”.
• Follow the prompts and connect your printer via Wi-Fi.

Make Sure Printer is Set to Default

• Go to Settings > Printers & Scanners.
• Select your HP ENVY 6065e > Click “Set as default”.

Test Print a Word Document Again

• Try printing a basic text-only document.
• If it works, then your driver is now working properly.

Reset Printer (If All Else Fails)

If the issue persists:

• Hold the Wireless button + Cancel button together for 5 seconds.
• This triggers a network and settings reset.
• Reconnect the printer to Wi-Fi via the HP Smart app.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Bill98502]

HP Envy 6000 printer