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‎07-02-2020 04:04 AM

HP Recommended

Hi Community. New HP envy printer 7130 went into storage. Setting up for first time (Using start up cartridges) but keeps on coming up with cartridge problem when installing black cartridge - remove and reinstall. Have been through  the help and advice on HP site. Have tried to reset, reinstalling, updating software but still no joy. Any suggestions. Thanks.

1 REPLY 1

‎07-04-2020 10:38 AM

HP Recommended

Hi @CARO44

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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