HP envy photo 7130 blue screen code C4EB8024

[jaccar]

My HP envy photo 7130 displays a blue screen with code C4EB8024

all the virtuals buttons and the power button are flashing

I tried all the actions found in the forum for this error

unplug the power cord

leave the printer all the night

press the power button during 30 sec

plug the power cord directly in the wall plug (no surge protection)

the printer restart  the display shows the progression the 7 dots were highlighted

the scanner moves a few centimeters

than the display shows the code C4EB8024

and a few seconds later all the virtuals buttons and the power button start  flashing

I try this after

- removing the cartridges

- shutting down the WIFI router

but always got the same error message

If i plug an USB cable; windows can "see" the usb printer but the files stays in the print queue

I downloaded the upgrade file for the printer but the utility cannot detect a printer (nor in WIFI nor with the wifi router shutdown and the printer connected through USB cable)

I cannnot force an update through the menu of the printer as none of the virtual buttons are flashing

Is there another way to force a true factory reset using a sequence of keys during the startup?

thanks for helping

[asmita6658]

@jaccar

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "C4EB8024" error.

Appreciate you trying the steps. Don't worry, I'm here to help! 

I have sent you a private message with the steps to reset your printer. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[jaccar · Accepted solution]

Warranty period was expired but i was still able to order an HP care pack with the replacement option

I contacted HP, they ask me to do the same actions; the error was still there

I will get the printer replaced by Wednesday