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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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5
1
0
HP Recommended
HP Recommended
Hello,
I'd suggest you to call HP Tech Support ( contact number is provided on the box ) and obtain setup cartridges.
However kindly double check in the box thoroughly. Its most unlikely that the setup cartridges would be missing.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended
Hello,
I'd suggest you to call HP Tech Support ( contact number is provided on the box ) and obtain setup cartridges.
However kindly double check in the box thoroughly. Its most unlikely that the setup cartridges would be missin
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
5
1
0
HP Recommended
5
1
0
HP Recommended
HP Recommended
Hello,
I hope you got the cartridges installed in your printer, if not, you may need to first purchase the same from store. If you are in USA, then buy HP 64, below is the url
https://learn-about-supplies.ext.hp.com/?utm_source=mysupplies&utm_medium=HP&utm_campaign=mysup .
Now install the purchased cartridges, you'd still see the same error.
Look out for video using the below URL and try the steps as suggested. Let me know if that fixed the problem.
https://www.youtube.com/watch?v=NKRse6WjNOo
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
5
1
0
HP Recommended
HP Recommended
Check under "Support Menu > Reset > Trade OOBE" .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
5
1
0
HP Recommended
HP Recommended
Hello,
Let me know if you were able to contact HP Tech Support and got the issue fixed.
If no, then email me the product number ( P/N ) located at the back of the printer by clicking on the Envelope icon on the top right of this window. .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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