HP envy photo 7830 not going to sleep

[Markroberts01]

My new HP Envy Photo 7830 struggled to connect to my Deco WiFi mesh system so I use a network cable to connect it. 
Despite being set to go to sleep after 5 minutes it never does.  Despite pressing the power button once, when it goes to sleep it immediately awakes. 
Thanks for any suggestions.  

[praveenbv]

Hi@Markroberts01, Welcome to the HP Support Community!

Updating the printer firmware and assigning a manual IP address to the printer may resolve this issue. Let us try these steps: 

Step 1: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: On the printer control panel display, swipe left and select Setup. Click Preferences and disable Auto-off.

If the issue is not resolved, proceed to the next step.

Step 3: Assign a Manual IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.

• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

• Go to Network Setup > Ethernet/Wireless Settings > Advanced Settings > IP Settings > Select Manual IP

• You would be asked to enter the IP address, default gateway, Subnet Mask, Preferred and Alternate DNS

• For the IP address, say if your printer IP address is 192.168.0.3, try assigning a different IP address that is slightly in a different rage like 192.168.0.88

• Enter the default gateway and Subnet Mask values obtained from the network configuration page

• For the Preferred DNS use 8.8.8.8 and alternate DNS as 8.8.8.4

• Touch OK and save changes

To watch a Video as how to assign a manual IP, click here

Let me know how this goes.

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