HP envy printer won't work after replacing cartridges

[imnotperfect]

I have replaced my ink for the first time in my HP ENVY 5000 printer which was delivered by HP through their enrolled in HP instant ink, but the printer will not print as it is saying  "displaying this cartridge can only be used in a printer that is currently enrolled in HP instant ink, which it is.

I've checked online and everything is in order, very frustrated trying to chat with an automated chatline 

Please if anyone can help to shed some light on this issue would be amazing 

[asmita6658]

Hi @imnotperfect

Welcome to the HP Support Community. 

Try these steps -

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.
 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know. 

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