HP error message

[FCch2]

There is a problem with the supply system, try replacing the affected cartridge with a different, non-empty cartridge.  I have replaced two 2 brand new just purchased last week Cyan 952 for HP pro 8720 each brand-new cartridge shows this same message.  What is the problem?

L. Steward

(edited)

[Jerry_57]

Hi @FCch2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error message "There is a problem with the supply system" suggests an issue with the cartridges in your HP Pro 8720 printer. Here are the steps to troubleshoot and resolve the error:
 

Check Cartridge Compatibility: Ensure that the new cartridges you have purchased are compatible with your HP Pro 8720 printer. Use only genuine HP 952 cartridges.

Inspect the Cartridge for Damage: Examine both the new and existing cartridges for any visible signs of damage or leakage.

Reinsert Cartridges: Remove and reinstall the cartridges to ensure they are seated correctly in the printer carriage. Make sure the cartridges click into place securely.

Wipe Electrical Contacts: Clean the electrical contacts on the cartridges and inside the printer with a soft, lint-free cloth slightly dampened with water. Ensure that you avoid touching the nozzles.
 

Replace with Other Cartridges: If you have another set of compatible cartridges, try inserting them to see if the error persists.

Power Cycle the Printer: Turn off the printer, unplug it for 60 seconds, and then plug it back in and turn it on. This can reset any temporary errors.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[FCch2]

Hello, I tried all the solutions you gave,  and again took the cartridge back to store for more and the same result.

Supply System problem

"There is a problem with the supply system. try replacing the affected cartridge with a different non empty cartridge.  If message occurs again, record message and contact HP". 

[Chimney_83]

Thank you for trying the suggested steps. Please try the steps suggested in the below link. 

https://support.hp.com/in-en/document/ish_1740122-1449154-16

If the issue persists, try cleaning the printhead, if the printhead can be removed from the printer.