HP ink tank wireless 410 series reinstall firmware

[sadmath]

How can i reinstall fimware to my Ink Tank Wireless 415. It broke after doing a reset with the Print and Scan doctor. It has wifi issue. wifi bars and icons disappeared on the screen. writes only 0(zero).  Firmware is up to date so the update tool doesn't reinstal firmware again. I can connect to wifi network with usb but after pressing the key and turning off wifi, wifi does not turn on again with wifi button. Even if it is connected to wifi, wifi status bars do not appear on the screen.There were wifi bars and wifi direct icons before reseting.

[Kumar0307]

Hi @sadmath

Welcome to the HP Support Community. I'd be happy to assist you.

The firmware on the printer cannot be reinstalled but can be updated only. . Let us try these steps to resolve the wireless issue:

Restart the wireless router, the printer, and the PC.

Connect the printer to the wireless network using WPS method

1. Locate the WPS button on your router, but do not press it yet.

   If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

   NOTE: 

   The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[sadmath]

When I do this, the wifi light turns off and does not turn on again, wifi key does not work. The printer has a problem with the firmware, it was not like that before. 

https://photos.app.goo.gl/ZyCTq4pQ216beacGA

[Kumar0307]

@sadmath, In this case, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!