HP inkjet 2752 is in sleep mode. Can't wake it up!

[LilyB2013]

My DeskJet 2752 suddenly went into sleep mode and nothing I do will wake it up.  I checked the control panel and according to what I read, it should wake up when the control panel is clicked on, however mine does not.  Is it possible there was an update that caused this situation or does my printer NEED an update and how would I find out.  

[A_Gayathri · Accepted solution]

Hi @LilyB2013,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to troubleshoot your HP DeskJet 2752e All-in-One Printer stuck in sleep mode, you can try the following steps:
 

1. Power Cycle the Printer

• Unplug the printer from the power source without turning it off.
• Wait for about 60 seconds.
• Plug the printer back into the power source and turn it on.
• Check if the printer wakes up.

2. Check for Printer Firmware Updates  Update the firmware on an HP printer

Sometimes, outdated firmware can cause issues like this. Here's how to check for updates:

• HP Smart App: Open the HP Smart app on your macOS device. Under Printer Settings or Printer Maintenance, you should find a section to check for updates.
• HP Website:
  1. Go to HP Support - Software & Drivers.
  2. Enter "HP DeskJet 2752e" in the search bar.
  3. Select your printer and your operating system (macOS Monterey).
  4. Check for any available firmware updates. If an update is available, download and install it following the on-screen instructions.

3. Check Energy Settings

• HP Smart App: Open the HP Smart app, navigate to Settings > Energy Settings, and check the sleep settings. You can either disable sleep mode or set the time for a longer period before it goes into sleep.

4. Wake the Printer via the Mac Control Panel

• Go to System Preferences > Printers & Scanners.
• Select your printer and try sending a print job, which should wake the printer.

5. Use HP Easy Start HP Easy Start

If the issue persists, use HP Easy Start to reinstall the latest drivers and software for your printer:

1. Download HP Easy Start from HP’s website.
2. Follow the instructions to reinstall and update your printer drivers.

Refer to this document: HP DeskJet 2752e All-in-One Printer User manual

HP printer setup (HP Smart app)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[LilyB2013]

Thank you for your reply.  I have tried everything, but unfortunately, nothing has worked.  I have decided it is time to retire this printer since I have had it so long.  I think it’s time to go in another direction.