HP is now blocking my non-HP cartridge

[swamic]

Once again, HP has done a dynamic firmware "upgrade" that prevents me printing.  I need this reversed, I need to print. It really is none of HP's business which cartridge I use, or the apparent print quality I will get using this cartridge. 

[Anand_Andy]

Hi @swamic,

Welcome to the HP Support Community

I understand you are facing an Ink cartridge issue with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer. 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. 

You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Update the printer firmware:

• Download available firmware updates from the HP website
• With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. 
• Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[swamic]

Thanks  for the suggestion. I downloaded the firmware update but neither device name option helped. "Cannot update the device. The firmware updater does not contain upgrades for your device."  

[Anand_Andy]

@swamic,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!