HP office jet 6958

[LG360]

There was an error statement that there was a problem with the printer head. Then it turned off. I u plugged and replugged back in and it started up again but then auto shut off and it does not retain on at all. No additional error messages 

[zoey7886]

@LG360, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP office jet 6958! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing issues with your HP OfficeJet 6958 printer, particularly related to the printer head error and the device shutting down unexpectedly, follow these steps to diagnose and resolve the problem:

Power Issues:

• Ensure the power cable is securely connected to both the printer and the electrical outlet.
• Verify that the electrical outlet is functioning correctly by testing it with another device.
• Reset the printer by unplugging the power cable, waiting for 60 seconds, and then plugging it back in.

Printer Head Issues:

Cleaning the Printhead:

• Sometimes, the printhead may be clogged or dirty.
• Refer to the manual or HP support website for instructions on how to clean your printer's printhead manually.

Replace the Printhead:

• If cleaning does not resolve the issue, you may need to replace the printhead.
• Check the HP Inc support page for specific instructions on replacing the printhead for your model.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,