• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-10-2020 05:56 AM - edited ‎09-10-2020 06:02 AM

HP Recommended
Product: Hp officeJet 3830 all-in-one printer

My brand new HP officeJet 3830 is not printing in magenta, I've done 2 cleaning and diagnosis tests and still not printing magenta. 

20 people had the same question
1 REPLY 1

‎09-12-2020 08:36 AM

HP Recommended

@Caleb1999, Welcome to the HP Support Community!

 

Have you tried using an alternate color ink cartridge?

 

Check the ink levels and replace any low/empty ink cartridge.

Make sure you have tried the steps 11 and 14 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.