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HP officeJet 3830 is not printing magenta.

HP Recommended
Hp officeJet 3830 all-in-one printer

My brand new HP officeJet 3830 is not printing in magenta, I've done 2 cleaning and diagnosis tests and still not printing magenta. 

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@Caleb1999, Welcome to the HP Support Community!

 

Have you tried using an alternate color ink cartridge?

 

Check the ink levels and replace any low/empty ink cartridge.

Make sure you have tried the steps 11 and 14 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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