HP officejet 3831; Wifi credential with "&" character in it. How to manage in virtual keyboard ?

[Tiger78]

Hi community

As mentionned in subject, we are parametering new bought printer HP 3831 for WI Fi connectivity. In password of wifi, there is the character & but unable to find it on virtual keyboard of printer. Is there a tip on printer to have this character available ? (before i need to change my wifi password) ?

Thanks 

Thierry

[asmita6658]

Hi @Tiger78

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

Please try these steps - 

Network Restore - 

1. From the Home screen, touch (Wireless), and then touch Settings .

2. Touch Restore Network Settings.

3. Follow the on-screen instructions.

If the router has a WPS push button, try these steps -

1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.

2) Press the WPS button on your router.

NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

You may also, try these steps -

1) Connect the printer using the Wireless Direct. Please refer to page#87 from the User Manual. 

2) Open the browser and in the address or the URL bar type this - 192.168.223.1 to launch the EWS or the printer's page.

3) Go to the network tab > Wireless (802.11) and click on the Wireless Setup Wizard.

Once the printer is connected, the Wi-Fi LED on the printer will become solid.

You may also refer to this document - HP Printers - Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

Hope this helps! Keep me posted. 

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