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‎10-15-2022 08:15 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Error Code OXB8O26AB4 appears on display after firmware update via windows.

 

How can I reset the printer ?

Category:
2 REPLIES 2

‎10-25-2022 01:38 PM

HP Recommended

Hi @Ninadesperate

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

 

I see that you are getting 0XB8026AB4 error on your HP printer.

 

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

 

You may also check this document.

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.

 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎11-04-2022 11:07 AM

HP Recommended

Thank you for your help, but unfortunately the suggested process didn't help. The situation is as it was before, although I tried several times. 

Was this reply helpful? Yes No
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