HP officejet 5212 issue

[Jemasari]

I bought a few days ago an Officejet 5212, its show me a massage on the scree  " tray open" but its closed.i open and close the tray, i turn off the printer and disconnected it from the electricity but still display  the message when i turn on and doesn't allow me to do anything else.

someone now what i can do?

[KrazyToad]

@Jemasari

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next follow the instructions on page 15 in the User Guide: http://h10032.www1.hp.com/ctg/Manual/c05648843 to ensure the Tray is properly seated in and closed

Keep me posted

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