HP officejet Pro 6975 won't print with black ink cartridge

[LKV14]

I have installed a new black ink cartridge and now the black ink will not print, I have updated the drivers, uninstalled and re-installed the printer, I have put in another black ink cartridge and still not working

[A4Apollo]

Hi! @LKV14, 

Does the issue persist when you make a black copy from the printer?

Are you using HP genuine ink cartridges?

Replace any empty, low or faulty ink cartridges on the printer.

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print.

Refer this article to further troubleshoot colour or black ink not printing. Click Here

If you are unable to make a black copy of the printer. It is a hardware issue with the printer, please contact HP support for service options.

Contact HP support using this link. Click Here

Let me know if this works!

Take Care! 🙂

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[LKV14]

When I make a copy the black ink does not print. I'm using HP 902xl black cartridges. I have cleaned the print head 3 times

[A4Apollo]

@LKV14, 

Thanks for the update.

As you are unable to make a black copy from the printer, It certainly sounds like a hardware issue with the printer.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!