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‎05-16-2019 04:12 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The cartridge carriage wont move to the left so I can change cartridges.

I have powered down disconnected power and restarted several times and still wont work.

Thankyou in advance for the solution

 

1 person had the same question
2 REPLIES 2

‎05-16-2019 06:09 AM - last edited on ‎05-16-2019 03:24 PM by Retired

HP Recommended

Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Community.

I'm happy to assist you 🙂 

 

Can you please try the below fix; 

 

Carriage Jam

 

 

Thank You,

SPTheGeek

 

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .

Click "Accept as Solution" if it solved your problem, so others can find it.

 

 

I am an HP employee
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‎05-19-2019 03:25 AM

HP Recommended

Thank you. I have tried all those. I managed to get it to move and remove cartridges, but it went back to the right and I can't get it to move again. 

There is no paper jammed in it. I have looked with a really bright light. 

It has been working fine and had only come up with low ink msg.

I finished printing and bought 4 new cartridges to put in and it just wouldn't move.

Had no probs with it previously. Proably best printer i've ever had

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