HP officejet pro 8620 keeps losing it's internet connection

[jabzi]

Yes, but before u reinstall, lets see if we can update the printer ip in software.

Click START > All programs > Hp > Officejet 8620 > update ip.
Enter the printer ip as mentioned in earlier posts.

[ron-e-g]

Thank You jabji. You have gone the extra mile! you saw this through to the end...kudos my friend!

Ron

[ron-e-g]

That was sucessful. Do I really need to re-install the software?

[jabzi]

Thank you for those kind words.

[jabzi]

If you are able to print and scan then you DONT need to reinstall.

[ron-e-g]

OK good. Thanks again! Hope I don't have this problem in the future!!:manhappy:

[ron-e-g]

Spoke too soon! Connection dropped again!

[jabzi]

Hello, 

Are you able to print ? or is it the issue with only scanning from printer. ?

May i also know the anit-virus or firewall program installed in your PC. ?

[ron-e-g]

It appears that once the wireless signal is lost or, no longer connected. Both print , and scan to computer is unavailable.

I have COMODO Internet security Pro.

[jabzi]

Hello, 

May be the Comodo security is blocking the communication.

Please try the below steps ..

click Start > in search type in MSCONFIG and click on msconfig.exe >
In System Configuration window, click on tab STARTUP, in the below list, locate for COMODO and uncheck it.
Click Apply, then OK. Restart the PC.

Now try scanning.