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Message 1 of 7
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HP officejet pro 9015. Printer carriage won't move from left position.

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HP officejet pro 9015

I just bought an HP officejet pro 9015 and am trying to set it up. I followed the instructions, but when I opened the front panel, the ink carriage did not move from its position on the right, so I can't load the ink. I've tried several times, but the carriage doesn't even make a sound like it's trying to move. When I open the front panel on my old HP printer, the carriage immediately moves to the center, but this one doesn't. It is plugged in, and I think I've followed the directions perfectly, but it doesn't work, so I must be doing something wrong. Please help

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HP Support Agent
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Message 2 of 7
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@KenTodd

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  • With the printer on, disconnect the power cord from the rear of the printer.

  • If your printer has a battery, remove the battery.

  • Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  • Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  • If the carriage on your printer has a latch, make sure it is closed.

  • Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  • Close the carriage access door.

  • Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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There are no obstructions.  Now what?  I just opened this up!  GRRR!

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@none122

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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HP Officejet 9010 Series S/ [personal info removed] FPU 1KR42-64001

I just bought this and set it up.  It keeps telling me there is a paperjam and the cartridge won't move to the left.  I haven't even put paper in it yet.

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Did you get this resolved?  I'm having the same problem.

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@PamelaT2020

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume... and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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