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‎03-06-2023 08:36 AM - last edited on ‎03-08-2023 04:13 AM by Retired

HP Recommended
Product: HP officejet pro 9022e all-in-one

New printer bought today. HP 9020e. Setup ok and working until I attempted to update the firmware.  Update failed. Now doesn't work at all. blue screen with error code 83C000B. Any help would be appreciated, thanks

3 people had the same question
3 REPLIES 3

‎03-08-2023 07:12 AM

HP Recommended

Can anyone help me ?

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‎03-09-2023 01:06 AM

HP Recommended

Hi @Funnnik 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing firmware issues.

 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎03-21-2023 12:27 PM

HP Recommended

I'm sorry I was out of town and I could not answer and try to fix my printer. Can you send me the link again?

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