HP officejet pro 9730 F01.01.02

[vinit94]

same issue in my printer having for month and printer also replaced under warranty still same error appear and printer gets hang needs to restart, I also compaint about this error in HP customer care still no reply or call, worst service HP is giving

[Dragon-Fur]

@vinit94 

Welcome to the HP English Community --

Experts never comment on what HP Support does -- there is no point -- our HP Community is not HP Support.

The error is perhaps not even hardware - the issue does require intervention.

I can provide solutions (that are) available to those of us who are "not HP" people.

What? 

Experts are not allowed to post steps that might cause harm to the printer even when done exactly right.

When agents guide the customer, results are in the hands of HP and the HP agents.

AND

I notified the Moderator team of your concern.

Should there be a response, look for a message here before the agent uses other methods to contact you.

Continuing...

If you have not done so,

Try / Consider

The issue has been reported -- HP is aware of the issue.

I've not yet seen any definitive answer - Check your printer model support website Alerts.

For those reading - the issue appears related to F0.xx errors that surface in the EWS Event Log

Symptoms vary from annoying to loss of control over the printer - no shutdown, no boot, no EWS access

Sample of F0.xx error messages in EWS

EWS_9135_General_Event_Log_F0_Firmware_Error_1

I did manage to fix my OfficeJet Pro 9135e - solid since March with a couple of unrelated (and minor) issues.

First, If the printer is unresponsive, use the following to regain control of the printer and EWS.

Add the steps to remove the ink cartridges and press / hold power button to the Power Reset steps

Remove ink cartridges

Unplug the power cord from both printer and wall outlet

Press and hold power button for about 15 seconds or a bit more

Release power button

Wait for 30 seconds or more

Note:  If freaked out by constant fighting with it, leave printer sitting (unplugged) for  a minute.

Reconnect the printer -- Plug power into standard wall outlet (no surge protector for this)

Reinsert ink cartridges

Wait for printer to boot completely - takes a while - maybe one or two minutes.

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Next, Restore the printer to Factory Defaults

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section General > Restore Default Settings > Restore All Factory Defaults

Open EWS - Restore Printer to All Factory Defaults

EWS_9135_Restore_All_Factory_Defaults_2

Next,

Restart the printer and wait for the printer to boot - again, this takes a while - let it finish.

That might do it (be enough).

In a "best case scenario" the printer will boot and perhaps report it has updated the firmware.

Yes, it might have already been on the right version.

If the printer boots but does not report an "update",

If you still have control over EWS, check it for what the printer believes to be the Firmware version.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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