HP paper jams my HP printer.

[xT-6]

HP paper continually jams my HP Office Jet printer.

[Rachel571]

Hi @xT-6 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Paper jams can be quite frustrating, especially if they occur frequently. Here are some steps you can take to troubleshoot and fix the issue with your HP OfficeJet printer:

1. Check for Jammed Paper

• Open the Printer: Start by opening the front and rear covers of the printer to check for any jammed paper.
• Remove Jammed Paper: If you find any jammed paper, gently pull it out in the direction of the paper path. Be careful not to tear the paper.

2. Inspect the Paper Path

• Look inside the printer for any torn pieces of paper or foreign objects that might be obstructing the paper path. Remove any debris you find.

3. Check Paper Type and Quality

• Make sure you are using the correct type and size of paper for your printer. Avoid using damaged or wrinkled paper.
• Ensure the paper is loaded correctly in the tray and that the guides are set snugly against the paper.

4. Adjust Paper Settings

• Check the printer settings on your computer to ensure they match the paper type you are using (e.g., plain, glossy, etc.). Mismatched settings can lead to jams.

5. Use a Different Paper Brand

• Sometimes, specific brands or types of paper can cause jams. Try using a different brand or type of paper to see if the issue persists.

6. Clean the Printer

• Dust and debris can accumulate inside the printer and lead to jams. Use a soft, lint-free cloth to wipe down the inside of the printer, especially around the rollers.

7. Check Rollers

• Inspect the rollers for wear and tear. If they are dirty or worn out, they may need to be cleaned or replaced. Clean the rollers with a damp cloth to remove any paper dust.

8. Run Printer Diagnostics

• Many HP printers have built-in diagnostics tools. Use the HP Smart app or printer’s control panel to run any available diagnostics.

9. Update Firmware

• Ensure that your printer’s firmware is up to date. Visit the HP support website for any updates specific to your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support