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‎02-15-2020 08:07 AM

HP Recommended
Product: HP photosmart 5520

hi, 

I have a HP photosmart 5520. it had come up with a message to replace cartridge's. I replaced all cartridges yet it still shows up as needing to be replaced. showing the black and blue.

I have unplugged the power, I have taken the cartridges out and placed them back in. I have tried to clean the connections. nothing seems to work.

is there anything else that I could try?

 

thanks, Matt 

1 REPLY 1

‎02-18-2020 08:16 AM

HP Recommended

@mattpc92

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here:https://support.hp.com/us-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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