HP photosmart 7525 won't print black in

[DazeN]

Help! My HP printer won't print black in from my normal black in cartridge. It keeps using the photo ink. I've tried turning off the greyscale but it worked for a short time and only printed in black (using the correct cartridge) and won't print color. Now, I can't print black at all and the color doesn't come out right. I did a print test & the black starts fading towards the end. I have a brand new black ink cartridge but my photo ink is out. I'm just trying to print black and color for work. Please help! Thanks! btw, I have windows 10.

[Betty0610]

@DazeN

Welcome to the HP Support Community.

Are you able to copy in black or color?

From the printer control panel, use an automated tool to clean the printhead.

NOTE: 

To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

1. Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Clean Cartridges.

   The printer cleans the printhead and then prints a test page.

Let me know the test page looks. 

Check the test page for defects.

NOTE: 

There are three cleaning levels. Complete all three if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!